Privacy Policy

1. What Information We Collect

We collect and process the following personal data through both our website and mobile app:

• User Identification Information: Full name, profile photo, email address, phone number, company name, and address.
• Authentication Details: Email and password for account access.
• Employee Records: Legal/tax information (e.g., SSN/ITIN), salary/pay rate, employment role, uploaded documents (e.g., ID, contracts).
• Customer and Vehicle Data: Contact info, work history, vehicle and VIN details.
• Job and Work Order Information: Notes, inspection files, photos, PDFs, job status, and job history.
• Location Data: Business coordinates provided for shop listings.
• Device and Usage Data: IP addresses, timestamps, and dashboard activity (where applicable).

2. How We Use This Data

• Operate and maintain the Red Repair platform.
• Enable shop managers and mechanics to manage work orders, employees, inventory, and services.
• Generate invoices, reports, and job estimates.
• Support employee payroll, time tracking, and HR management.
• Send operational communications (e.g., updates, notifications).
• Improve platform functionality and user experience.
• Process subscription payments through our third-party provider, Stripe.
• Comply with legal obligations and respond to regulatory requests.

3. Sharing Your Data

We do not sell personal data. However, we may share it with the following trusted service providers:

• Stripe: For processing subscription payments securely.
• Cloud Hosting Providers: To host and store platform data.
• Email Service Providers: To deliver system-generated notifications.

All providers are contractually obligated to protect your information and process it only under our instructions.

4. Data Security

We implement appropriate technical and organizational security measures across both our website and mobile app, including:

• Encryption: Data is encrypted at rest and during transmission.
• Role-Based Access Control: User access to data is restricted by role and permission level.
• Continuous system monitoring and secure coding practices.

5. Your Data Rights (Under GDPR)

While our platform is U.S.-focused, we uphold data rights in line with GDPR. You have the right to:

• Access your personal data.
• Correct inaccurate or outdated information.
• Delete your data when it is no longer needed.
• Export your data in a portable format.
• Object to certain types of processing (where applicable).

To make a request, contact us at [email protected].

6. Data Retention

We retain personal data only as long as necessary to fulfill the purposes outlined in this policy, unless a longer period is legally required (e.g., for financial or employment records).

7. International Data Transfers

Red Repair is operated by Red Mechanic Inc. in the United States. If you are accessing our services from outside the U.S., you acknowledge and agree that your data may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your jurisdiction.

8. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will:

• Notify users via email, and
• Update the “Last Updated” date at the top of this document.

We encourage you to review this policy regularly to stay informed about how we protect your data.

9. Contact Us

If you have any questions, concerns, or requests regarding your personal data or this Privacy Policy, please contact:
Red Mechanic Inc.[email protected]
Red Mechanic Inc., 8450 W 191st St Unit 14, Mokena, IL 60448